Empowering Orders

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Optimizing Your Communications Assets

Optimize Your Communications Assets

 

For the majority of Communications Service Providers (CSPs) it’s become a real challenge to control and streamline all the assets that make up an IT infrastructure. Over time, back-end B/OSS systems have become much more complex and considerably less agile. Running different applications from multiple vendors has also caused a proliferation of unfederated data silos. Add to this a patchwork of error-prone manual systems, plus a shortage of skilled manpower, and it’s clear why many CSPs are looking for ways to consolidate their existing infrastructure:

  • How do I combine my catalog and order management systems?
  • What can I do to automate my manual order handling processes?
  • How do I match IT investment with corporate strategy?
  • Who can help me simplify my B/OSS infrastructure at a reasonable cost?
  • How can I respond quickly to changes in my IT environment?
  

Use ConceptWave Order Care® For End-To-End Order Lifecycle Management

As terms and timeframes narrow, your customer service relationships must be nothing short of exceptional, and your speed to market needs to outpace your rivals. But are your manual process and systems as modern, agile, flexible and accurate as they need to be? Faced with tough revenue targets, and a fierce competitive landscape, many Communications Service Providers (CSPs) are searching for better ways to manage customer expectations:

The Order Care Suite combines ConceptWave Order Negotiations with ConceptWave Catalog Management and ConceptWave Order Management to provide an end-to-end Order Lifecycle Management solution.

Catalog Management facilitates the federation of siloed data, making rapid product design, test and launch a reality, without IT involvement. Combine it with Order Negotiations and Order Management for a fully integrated and automated system that provides everything you need to capture orders and then deliver products to your customers, quickly and easily, without errors or rework. The Order Care Suite provides a perfect foundation to build true customer loyalty, setting the stage for successful cross-sell and up-sell initiatives.

The Benefits Of Catalog And Order Management

 

By decoupling fragmented catalog management processes from business activities such as Billing and CRM, you establish a single, consolidated catalog of record. This means that your order process is both simpler and more automated, leading to:

  • Fewer errors and rework
  • Improved IT asset utilization
  • Less demand for IT product management support
  • Optimization of existing IT infrastructure investment
  


Find out more about ConceptWave Catalog Management and Order Management, part of the Order Care Suite of Products.